Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
What is your return policy for fashion items?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like earrings and intimate apparel are non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, John Bell & Croyden ships to over 50 countries. International shipping rates and duties are calculated at checkout based on your delivery address.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend comparing your measurements to our chart or contacting our personal shopping team for specific fit advice.